Frequently Asked Questions

Welcome to the klicktive.us FAQ page! We’re here to make your shopping experience smooth, secure, and satisfying. Below you’ll find answers to common questions about orders, shipping, returns, and more — all focused on helping you shop confidently for high-quality coffee tables delivered anywhere in the United States.

What payment methods do you accept?
We accept multiple safe and convenient payment options:

  • Visa, Mastercard, American Express, Discover

  • PayPal

  • Apple Pay

  • Google Pay

Can I modify or cancel an order?
If you need to make changes, please contact us immediately at support@klicktive.us or call  +1 (859) 543-0490 We’ll do our best to help — but if your order has already shipped, modifications may not be possible.

Shipping

Do you offer free shipping?
Yes! We offer free standard shipping on all orders — no minimum purchase required.

How long does shipping take?

  • Processing Time: 1–2 business days

  • Shipping Time: 3–5 business days

Do you ship outside the United States?
No, we currently ship within the United States only. International shipping is not available.

How do I track my order?
A tracking number will be sent to your email once your order ships. You can track it through the link provided in the email or directly via the shipping carrier’s website.

What if my package is lost or damaged?
Please contact us right away at support@klicktive.us or call  +1 (859) 543-0490. We’ll work with the carrier and ensure you receive a replacement or refund promptly.

Returns & Exchanges

What is your return policy?
We offer a 30-day return window. If you’re not completely satisfied with your coffee table, you may return it in unused condition for a full refund.

How do I return an item?
Email us at support@klicktive.us or call  +1 (859) 543-0490 We’ll provide a prepaid return label and instructions — it’s a hassle-free process.

Do you offer exchanges?
Yes, if you’d like to exchange a product for a different size, finish, or style, reach out and we’ll help you find the right match.

How long do refunds take?
Refunds are processed within 10 business days of receiving your return. Funds will be credited back to your original payment method, and we’ll notify you once complete.

Product Quality

Are your products authentic?
Absolutely. All coffee tables sold on klicktive.us are authentic, high-quality pieces sourced from reputable manufacturers.

Account

Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and access special offers.

How can I contact customer service?
You can reach us anytime via:

 Email: support@klicktive.us
Phone: +1 (859) 543-0490

What are your business hours?
Monday to Friday, 9:00 AM – 6:00 PM (EST).