Return & Refund Policy

At KLICKTIVE LLC, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

You may request a return within 30 days of receiving your item. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging, with all accessories and documentation included
Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

Items marked as final sale or clearance
Gift cards
Products that show signs of use, damage, or missing components not caused by us or the carrier

How to Start a Return

To initiate a return, please contact us at support@klicktive.us with your order number and reason for return. Our team will provide you with return instructions. Please do not send products back without first contacting us.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item), in which case KLICKTIVE will cover return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@klicktive.us with photos of the item. We will arrange a replacement or full refund at no additional cost to you.