Return Refund Policy

At klicktive.us, we’re committed to providing you with a smooth, stress-free shopping experience.

1. 30-Day Return Guarantee

You may return eligible items within 30 days of delivery.

 Eligibility Requirements:

  • Items must be in original, unused condition

  • All original packaging and tags must be included

  • Return must be initiated within 30 days of receiving your order

2. How to Start a Return

To begin your return, please contact us through one of the following:

 Email: support@klicktive.us
 Phone: +1 (859) 543-0490
 Service Hours: Monday – Friday, 9:00 AM – 6:00 PM EST

3. Refunds

  • Refund Method: The refund will be credited to your original payment method.

  • Processing Time: Please allow up to 10 business days after we receive your item for the refund to appear in your account.

4. Exchanges

  • Contact our support team to request an exchange

  • Product availability applies

  • If the replacement item is priced differently, the difference will be charged or refunded accordingly

5. Damaged

  • Contact us immediately with your order number

  • We may request photos of the item and packaging

  • We’ll offer a replacement if available, or issue a full refund, including any applicable shipping costs

6. Return Shipping

  • Free return shipping is included on all eligible U.S. returns

  • A prepaid label will be provided

7. Items Not Eligible for Return

The following items are non-returnable:

  • Customized or personalized items (unless defective or damaged)

  • Items returned without original packaging

  • Returns initiated after 30 days

9. Contact Us

KLICKTIVE LLC
 4724 Frederica St, Owensboro, Kentucky 42301, United States
 Email: support@klicktive.us
 Phone: +1 (859) 543-0490
 Monday – Friday, 9:00 AM – 6:00 PM EST