At KLICKTIVE LLC, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, please review our refund and return guidelines below.

1. Return Shipping Process

Returning an item is simple!

  • All return requests must be submitted within 30 days of receiving your order.

  • Requests made after the 30-day window will not be processed.

  • Once your return is approved, we’ll send you a prepaid shipping label via email.

2. Condition of Return Items

To be eligible for a return, the item must be unused, unwashed, and returned in its original packaging with all tags attached. Items that are worn, altered, or damaged due to misuse will not be accepted.

3. Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items

  • Custom-made or personalized products

  • Items that, once opened, cannot be returned for hygiene or safety reasons

4. Return Fees

Our return process is completely free of charge. Just contact us to initiate your return, and we’ll guide you through each step—no additional cost involved.

5. Refund Process

Once we receive and inspect your returned item to ensure it meets our return criteria:

  • We’ll process your refund within 10 business days.

  • Refunds will be processed to the original payment method.

  • No extra fees are deducted from your refund.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check with your bank or card issuer.

  • Contact your payment provider it may take additional time to process.

  • Still no refund? Please email us at support@klicktive.us.

7. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 24 hours of receiving your order right away at support@klicktive.us or call +1 (859) 543-0490

  • We may request photos to assess the issue.

  • Based on your preference and availability, we’ll send a replacement or issue a full refund.

8. Exchange Policy

We offer easy exchanges! If you’d like to replace an item or change your selection, simply request an exchange and we’ll guide you through the process.

9. Order Cancellation

Orders can be cancelled within 24 hours of placement, as long as processing hasn’t started. Once the order has been shipped, cancellation is no longer possible.

10. Contact Information

Business Name: KLICKTIVE LLC
Phone: +1 (859) 543-0490
Email: support@klicktive.us
Address: 4724 Frederica St, Owensboro, Kentucky 42301, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)